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Diff for /loncom/interface/lonsupportreq.pm between versions 1.23 and 1.27

version 1.23, 2005/02/17 08:29:43 version 1.27, 2005/04/10 23:45:57
Line 1 Line 1
   #
   # $Id$
   #
   # Copyright Michigan State University Board of Trustees
   #
   # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
   #
   # LON-CAPA is free software; you can redistribute it and/or modify
   # it under the terms of the GNU General Public License as published by
   # the Free Software Foundation; either version 2 of the License, or
   # (at your option) any later version.
   #
   # LON-CAPA is distributed in the hope that it will be useful,
   # but WITHOUT ANY WARRANTY; without even the implied warranty of
   # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
   # GNU General Public License for more details.
   #
   # You should have received a copy of the GNU General Public License
   # along with LON-CAPA; if not, write to the Free Software
   # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
   #
   # /home/httpd/html/adm/gpl.txt
   #
   # http://www.lon-capa.org/
   #
   
 package Apache::lonsupportreq;  package Apache::lonsupportreq;
   
 use strict;  use strict;
 use lib qw(/home/httpd/lib/perl);  use lib qw(/home/httpd/lib/perl);
 use MIME::Types;  use MIME::Types;
 use MIME::Lite;  use MIME::Lite;
   use CGI::Cookie();
 use Apache::Constants qw(:common);  use Apache::Constants qw(:common);
 use Apache::loncommon();  use Apache::loncommon();
 use Apache::lonnet();  use Apache::lonnet;
 use Apache::lonlocal;  use Apache::lonlocal;
   
 sub handler {  sub handler {
Line 21  sub handler { Line 48  sub handler {
     if ($r->uri eq '/adm/helpdesk') {      if ($r->uri eq '/adm/helpdesk') {
         &Apache::loncommon::get_posted_cgi($r);          &Apache::loncommon::get_posted_cgi($r);
     }      }
     my $function = $ENV{'form.function'};      my $function = $env{'form.function'};
     my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'});      my $origurl = &Apache::lonnet::unescape($env{'form.origurl'});
     my $action = $ENV{'form.action'};      my $action = $env{'form.action'};
   
     if ($action eq 'process') {      if ($action eq 'process') {
         &print_request_receipt($r,$origurl,$function);          &print_request_receipt($r,$origurl,$function);
Line 42  sub print_request_form { Line 69  sub print_request_form {
         $tablecolor = '#EEEE99';          $tablecolor = '#EEEE99';
     }      }
     $ccode = '';      $ccode = '';
     $os = $ENV{'browser.os'};      $os = $env{'browser.os'};
     $browser = $ENV{'browser.type'};      $browser = $env{'browser.type'};
     $bversion = $ENV{'browser.version'};      $bversion = $env{'browser.version'};
     $uhost = $ENV{'request.host'};      $uhost = $env{'request.host'};
     $uname = $ENV{'user.name'};      $uname = $env{'user.name'};
     $udom = $ENV{'user.domain'};      $udom = $env{'user.domain'};
     $uhome = $ENV{'user.home'};      $uhome = $env{'user.home'};
     $urole = $ENV{'request.role'};      $urole = $env{'request.role'};
     $usec = $ENV{'request.course.sec'};      $usec = $env{'request.course.sec'};
     $cid = $ENV{'request.course.id'};      $cid = $env{'request.course.id'};
     if ($origurl =~ m-^http://-) {      if ($origurl =~ m-^http://-) {
         $server = $origurl;          $server = $origurl;
     } else {      } else {
Line 87  function validmail(field) { Line 114  function validmail(field) {
     }      }
 }  }
 END  END
       #" stupid emacs
     if ($cid =~ m/_/) {      if ($cid =~ m/_/) {
         ($cdom,$cnum) = split/_/,$cid;          ($cdom,$cnum) = split/_/,$cid;
     }      }
Line 96  END Line 124  END
         $ccode = $csettings{'internal.coursecode'};          $ccode = $csettings{'internal.coursecode'};
         $sectionlist = $csettings{'internal.sectionnums'};          $sectionlist = $csettings{'internal.sectionnums'};
     }      }
     if ($ENV{'environment.critnotification'}) {      if ($env{'environment.critnotification'}) {
         $email = $ENV{'environment.critnotification'};          $email = $env{'environment.critnotification'};
     }      }
     if (!$email && $ENV{'environment.notification'}) {      if (!$email && $env{'environment.notification'}) {
         $email = $ENV{'environment.notification'};          $email = $env{'environment.notification'};
     }      }
     if ($ENV{'environment.lastname'}) {      if ($env{'environment.lastname'}) {
         $lastname = $ENV{'environment.lastname'};          $lastname = $env{'environment.lastname'};
     }      }
     if ($ENV{'environment.firstname'}) {      if ($env{'environment.firstname'}) {
         $firstname = $ENV{'environment.firstname'};          $firstname = $env{'environment.firstname'};
     }      }
     my @sections = split/,/,$sectionlist;      my @sections = split/,/,$sectionlist;
     my %groupid = ();      my %groupid = ();
Line 116  END Line 144  END
     }      }
     my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'};      my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'};
     &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);      &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
     if (exists($ENV{'form.codedom'})) {      if (exists($env{'form.codedom'})) {
         $codedom = $ENV{'form.codedom'};          $codedom = $env{'form.codedom'};
     }      }
     my $details_title;      my $details_title;
     if ($codedom) {      if ($codedom) {
Line 538  END Line 566  END
     </td>      </td>
    </tr>     </tr>
 END  END
     if (defined($ENV{'user.name'})) {      if (defined($env{'user.name'})) {
         $r->print(<<END);          $r->print(<<END);
            <tr>             <tr>
             <td width="140" bgcolor="$tablecolor">              <td width="140" bgcolor="$tablecolor">
Line 610  END Line 638  END
   
 sub print_request_receipt {  sub print_request_receipt {
     my ($r,$url,$function) = @_;      my ($r,$url,$function) = @_;
     my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role');      my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
       my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
     my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');      my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
       my @cookievars = ('lonID');
   
     my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1);      my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1);
     my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};      my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
Line 624  sub print_request_receipt { Line 654  sub print_request_receipt {
     my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');      my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
   
     &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);      &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
     my $coursecode = $ENV{'form.coursecode'};      my $coursecode = $env{'form.coursecode'};
     if ($coursecode eq '') {      if ($coursecode eq '') {
         if (defined($ENV{'form.Year'})) {          if (defined($env{'form.Year'})) {
             $coursecode .= $ENV{'form.Year'};              $coursecode .= $env{'form.Year'};
         }          }
         if (defined($ENV{'form.Semester'})) {          if (defined($env{'form.Semester'})) {
             $coursecode .= $ENV{'form.Semester'};              $coursecode .= $env{'form.Semester'};
         }          }
         if (defined($ENV{'form.Department'})) {          if (defined($env{'form.Department'})) {
             $coursecode .= $ENV{'form.Department'};              $coursecode .= $env{'form.Department'};
         }          }
         if (defined($ENV{'form.Number'})) {          if (defined($env{'form.Number'})) {
             $coursecode .= $ENV{'form.Number'};              $coursecode .= $env{'form.Number'};
         }          }
     }      }
     my $supportmsg = qq|      my $supportmsg = qq|
 Name: $ENV{'form.username'}  Name: $env{'form.username'}
 Email: $ENV{'form.email'}  Email: $env{'form.email'}
 Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}  Username/domain: $env{'form.uname'} - $env{'form.udom'}
 Tel: $ENV{'form.phone'}  Tel: $env{'form.phone'}
 Course Information: $ENV{'form.title'} - $coursecode - section: $ENV{'form.section'}  Course Information: $env{'form.title'} - $coursecode - section: $env{'form.section'}
 Subject: $ENV{'form.subject'}  Subject: $env{'form.subject'}
 Description: $ENV{'form.description'}  Description: $env{'form.description'}
 URL: $ENV{'form.sourceurl'}  URL: $env{'form.sourceurl'}
 Date/Time: $reporttime  Date/Time: $reporttime
   
     |;      |;
     my $descrip = $ENV{'form.description'};      my $descrip = $env{'form.description'};
     $descrip =~ s#\n#<br />#g;      $descrip =~ s#\n#<br />#g;
     my $displaymsg = qq|      my $displaymsg = qq|
 <font color="$fontcolor">Name:</font><font color="$vlinkcolor"> $ENV{'form.username'}</font><br />  <font color="$fontcolor">Name:</font><font color="$vlinkcolor"> $env{'form.username'}</font><br />
 <font color="$fontcolor">Email: </font><font color="$vlinkcolor">$ENV{'form.email'}</font><br />  <font color="$fontcolor">Email: </font><font color="$vlinkcolor">$env{'form.email'}</font><br />
 <font color="$fontcolor">Username/domain: </font><font color="$vlinkcolor">$ENV{'form.uname'} - $ENV{'form.udom'}</font><br />  <font color="$fontcolor">Username/domain: </font><font color="$vlinkcolor">$env{'form.uname'} - $env{'form.udom'}</font><br />
 <font color="$fontcolor">Tel: </font><font color="$vlinkcolor">$ENV{'form.phone'}</font><br />  <font color="$fontcolor">Tel: </font><font color="$vlinkcolor">$env{'form.phone'}</font><br />
 <font color="$fontcolor">Course Information: </font><font color="$vlinkcolor">$ENV{'form.title'} - $coursecode - section: $ENV{'form.section'}</font><br />  <font color="$fontcolor">Course Information: </font><font color="$vlinkcolor">$env{'form.title'} - $coursecode - section: $env{'form.section'}</font><br />
 <font color="$fontcolor">Subject: </font><font color="$vlinkcolor">$ENV{'form.subject'}</font><br />  <font color="$fontcolor">Subject: </font><font color="$vlinkcolor">$env{'form.subject'}</font><br />
 <font color="$fontcolor">Description: </font><font color="$vlinkcolor">$descrip</font><br />  <font color="$fontcolor">Description: </font><font color="$vlinkcolor">$descrip</font><br />
 <font color="$fontcolor">URL: </font><font color="$vlinkcolor">$ENV{'form.sourceurl'}</font><br />  <font color="$fontcolor">URL: </font><font color="$vlinkcolor">$env{'form.sourceurl'}</font><br />
 <font color="$fontcolor">Date/Time: </font><font color="$vlinkcolor">$reporttime</font><br />  <font color="$fontcolor">Date/Time: </font><font color="$vlinkcolor">$reporttime</font><br />
     |;      |;
     my $html=&Apache::lonxml::xmlbegin();      my $html=&Apache::lonxml::xmlbegin();
Line 693  END Line 723  END
             $to = 'helpdesk@lon-capa.org';              $to = 'helpdesk@lon-capa.org';
         }          }
     }      }
     if (defined($ENV{'form.email'})) {      if (defined($env{'form.email'})) {
         if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {          if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
             $from = $ENV{'form.email'};              $from = $env{'form.email'};
         }          }
     }      }
   
     my $subject = $ENV{'form.subject'};      my $subject = $env{'form.subject'};
     $subject =~ s#(`)#'#g;      $subject =~ s#(`)#'#g;
     $subject =~ s#\$#\(\$\)#g;      $subject =~ s#\$#\(\$\)#g;
     $supportmsg =~ s#(`)#'#g;      $supportmsg =~ s#(`)#'#g;
Line 710  END Line 740  END
   
     my $attachmentpath = '';      my $attachmentpath = '';
     my $attachmentsize = '';      my $attachmentsize = '';
     if (defined($ENV{'user.name'})) {      if (defined($env{'user.name'})) {
         if ($ENV{'form.screenshot.filename'}) {          if ($env{'form.screenshot.filename'}) {
             $attachmentsize = length($ENV{'form.screenshot'});              $attachmentsize = length($env{'form.screenshot'});
             if ($attachmentsize > 131072) {              if ($attachmentsize > 131072) {
                 $displaymsg .= "<br />The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.";                  $displaymsg .= "<br />The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.";
             } else {              } else {
Line 721  END Line 751  END
         }          }
     }      }
   
       my %cookies = ();
       my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
       if ($$cookie{'lonID'} =~ /lonID=(\w+);/) {
           $cookies{'lonID'} = $1;
       }
   
     if ($attachmentpath =~ m-/([^/]+)$-) {      if ($attachmentpath =~ m-/([^/]+)$-) {
         $fname = $1;          $fname = $1;
         $displaymsg .= "<br />An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}";          $displaymsg .= "<br />An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $env{'user.name'} from LON-CAPA domain: $env{'user.domain'}";
         $supportmsg .= "\n";          $supportmsg .= "\n";
         foreach (@envvars) {          foreach (@cookievars) {
               $supportmsg .= "$_: $cookies{$_}\n";
           }
           foreach (@ENVvars) {
             $supportmsg .= "$_: $ENV{$_}\n";              $supportmsg .= "$_: $ENV{$_}\n";
         }          }
           foreach (@envvars) {
               $supportmsg .= "$_: $env{$_}\n";
           }
     }      }
     
     my $msg = MIME::Lite->new(      my $msg = MIME::Lite->new(
Line 747  END Line 789  END
   
     } else {      } else {
         my $envdata = '';          my $envdata = '';
         foreach (@envvars) {          foreach (@cookievars) {
               $envdata .= "$_: $cookies{$_}\n";
           }
           foreach (@ENVvars) {
             $envdata .= "$_: $ENV{$_}\n";              $envdata .= "$_: $ENV{$_}\n";
         }          }
           foreach (@envvars) {
               $envdata .= "$_: $env{$_}\n";
           }
         foreach (@loncvars) {          foreach (@loncvars) {
             $envdata .= "$_: $ENV{$_}\n";              $envdata .= "$_: $env{$_}\n";
         }          }
         $msg->attach(Type => 'TEXT',          $msg->attach(Type => 'TEXT',
                      Data => $envdata);                       Data => $envdata);
     }      }
   
 ### Send it:  ### Send it:
     # ->send can cause an sh launch which can pass all of %ENV along  
     # which can be to large for /bin/sh's little mind  
     my %oldENV=%ENV;  
     undef(%ENV);  
     $msg->send('sendmail');      $msg->send('sendmail');
     %ENV=%oldENV;  
     undef(%oldENV);  
   
     if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) {      if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) {
         unlink($attachmentpath);          unlink($attachmentpath);
Line 817  END Line 859  END
               <tr>                <tr>
                <td>                 <td>
     |);      |);
     foreach (@envvars) {      foreach (@cookievars) {
         unless($ENV{$_} eq '') {           unless($cookies{$_} eq '') {
               $r->print("$_:&nbsp;<font color='$vlinkcolor'>$cookies{$_}</font>, ");
           }
       }
       foreach (@ENVvars) {
           unless($ENV{$_} eq '') {
             $r->print("$_:&nbsp;<font color='$vlinkcolor'>$ENV{$_}</font>, ");              $r->print("$_:&nbsp;<font color='$vlinkcolor'>$ENV{$_}</font>, ");
         }          }
     }      }
       foreach (@envvars) {
           unless($env{$_} eq '') { 
               $r->print("$_:&nbsp;<font color='$vlinkcolor'>$env{$_}</font>, ");
           }
       }
     $r->print("      $r->print("
                </td>                 </td>
               </tr>                </tr>
Removed from v.1.23  
changed lines
  Added in v.1.27

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